Job Summary
Are you a fluent English speaker who is hoping to kickstart their career in a vibrant work environment? Revton, a fast-growing eCommerce enabler in the MENA region, is looking to hire an enthusiastic female Customer Experience Agent to join their team. The job is to do outbound calls with foreigners and go through a survey. Candidates must be Jordanians only.
Job Duties
- Conduct outbound calls following the outlines of surveys.
- Adhere to QA and coaching instructions.
- Protect company's value by keeping all information confidential.
- Follow all the guidelines and policies.
- Perform any other tasks related to the job assigned by the direct manager.
- Record answers and adding comments directly into a computer database.
- Submit notes and complaints via phone.
- Maintain confidentiality.
- Achieve the KPI’s
Minimum Requirements
Minimum Education
Diploma or Bachelor Degree in any field
Minimum Experience
0-1 years of experience.
Training and Certifications
Any related training.
Languages
Arabic, English ( native )
Job Specification
Behavioral Competencies
- Females only.
- Excellent communication skills (written, verbal and listening skills) in both language Arabic and English.
- Ability to manage multiple tasks.
- Organizational skills.
- Attention to details .
- Active listener.
- Can work under pressure.
- Handles confidential information.
- Follow up skills.
Technical Competencies
- knowledge in Microsoft Office
- Customer service skills.
- Patience and staying calm under long calls.
- Ability to work and coordinate with a team
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