- Oversee and manage a team of customer service staff
- Maintain and update export rates received from airlines / GSA / agents
- Attend to rates and space negotiation and help coordinate on bookings/uplift status upon escalation from Assistant Managers
- Handle shipment issues including complaints and implement both corrective actions and preventive measures for immediate service recovery
- Refine work processes within Customer Service and across departments to improve efficiency and effectiveness
- Participate in business review and KPIs discussions with Management
- Provide training and coaching to the team and new joiners
- Minimum 15 years’ experience in air freight forwarding with broad industry contacts
- Strong leadership and problem-solving skills
- Customer service oriented and attentive to detail
- Driven and positive
- Proficient in MS Office (knowledge in Access is an advantage)
Requirements
Desired Skills and Experience
service oriented, Microsoft Office, Outstanding Time Management Skills, Manages team, Negotiation Skills, Team Management, work processes, Team Building, Training, improve efficiency, Customer Service, Inspiring Leadership, Organized Multi-tasker, effectiveness
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